Dekang Medical Privacy Policy
Effective date: May 18, 2017 · Last updated: October 6, 2026
1. Who we are
Dekang Medical ("Dekang", "we") provides Traditional Chinese Medicine, acupuncture, massage therapy and physiotherapy at our clinics in Mississauga and Burlington (current addresses are listed on our website). We are a health information custodian under Ontario's Personal Health Information Protection Act, 2004 (PHIPA). This policy explains how we collect, use, disclose and protect your personal information and personal health information, and how you can access your records or make a complaint.
2. What we collect
- Identity and contact information: name, date of birth, sex, preferred language, mobile phone, email, mailing address and emergency contact.
- Health information: reason for visit, medical history, symptoms, allergies, medications, pregnancy status, treatment notes and records of the care we provide.
- Consent records: the consents you give or decline, your signature and the date and time.
- Insurance and billing information: insurer, plan and member numbers, the plan holder's name and date of birth, and payment records.
- Appointment and communication records: bookings, reminders and messages you exchange with us.
- Website information: basic technical data needed to run our website and online booking (for example browser type and pages visited). We do not use third-party analytics or advertising trackers.
3. How we use your information
We use your information to:
- assess you and provide, plan and coordinate your care;
- book, confirm, remind you of and manage appointments;
- bill you and, with your authorization, submit claims to your insurer (Direct Billing);
- meet our legal and professional obligations, including record keeping required by our regulatory colleges;
- run, protect and improve our clinic and services.
With your separate and optional consent, we may also use de-identified information for teaching and research, and send you news or promotions. You may withdraw these optional consents at any time; this does not affect your care.
4. Consent
By seeking care from us, you consent to our collecting, using and disclosing your health information for your care, unless you tell us otherwise. You may withhold or withdraw consent at any time, except where the law requires or permits otherwise; if this affects your care, we will explain how. For anyone other than your care team, we ask for your express consent unless the law permits disclosure without it. For patients under 16, a parent or legal guardian usually gives consent on the patient's behalf.
5. When we share information
We share your information only as needed and as permitted by law:
- with other health care providers involved in your care, unless you tell us not to;
- with your insurer, when you ask us to bill them directly;
- with service providers that help us run the clinic, such as our electronic health record, appointment, text message and email systems. They may use your information only to provide their service to us and must protect it;
- when required or permitted by law, for example to prevent serious harm or in response to a court order.
We do not sell your information.
6. Text messages and email
We send appointment confirmations, reminders and requests to complete your intake and consent forms by text message or email. With your consent we may also send news and promotions; you can reply STOP to any text message, or contact us, to stop these at any time. We do not include your health information in text messages or emails.
7. Website and online booking
When you book online or complete our online forms, your information is sent over an encrypted (HTTPS) connection and stored in our clinic systems. Links in our messages are personal to you; please do not share them. Our website does not use third-party analytics or advertising tools.
8. How we protect your information
We protect your information with physical, administrative and technical safeguards, including secure systems, passwords, access limited by job role, and records of who views or changes information. For example, practitioners see the health information they need for your care, while contact and insurance details are limited to reception and billing staff. If your information is stolen, lost or used or disclosed without authority, we will notify you and, where required, the Information and Privacy Commissioner of Ontario.
9. How long we keep records
We keep health records as long as our regulatory colleges and the law require, generally at least 10 years after your last visit, or 10 years after your 18th birthday if you were a minor when treated. We then destroy them securely. Details collected through our online forms are deleted from our booking system after they have been transferred to your health record, except for consent records and insurance information that we need to keep.
10. Access and correction
You may ask to see or receive a copy of your health record, and ask us to correct it if it is inaccurate or incomplete. Please make your request in writing to our privacy contact. We will respond within the time required by law (generally 30 days), and may charge a reasonable fee for copies as permitted by law. If we refuse a request, we will tell you why and how to complain.
11. Questions and complaints
Our privacy contact: Michael Liang; phone +1 289-768-8818; email info@dekangmedical.com; mailing address 17-3350 Fairview St, Burlington, Ontario.
If you have a concern, please contact us first. You also have the right to complain to the Information and Privacy Commissioner of Ontario: 2 Bloor Street East, Suite 1400, Toronto, Ontario M4W 1A8; phone 416-326-3333 or 1-800-387-0073; www.ipc.on.ca.
12. Changes to this policy
We may update this policy from time to time. The current version is always posted on our website with its effective date. If there is any inconsistency between the English and Chinese versions, the English version prevails.
德康医疗隐私政策
生效日期：2017-05-18 · 最近更新：2026-10-06
1. 关于我们
德康医疗（以下简称“德康”或“我们”）在 Mississauga 和 Burlington 的诊所（最新地址见本网站）提供中医、针灸、按摩和物理治疗服务。按安大略省《2004 年个人健康信息保护法》（PHIPA），我们是健康信息保管人。本政策说明我们如何收集、使用、披露和保护您的个人信息和个人健康信息，以及您如何查阅病历或提出投诉。
2. 我们收集哪些信息
- 身份和联系信息：姓名、生日、性别、偏好语言、手机、邮箱、地址和紧急联系人。
- 健康信息：就诊原因、病史、症状、过敏、用药、怀孕情况、治疗记录和我们提供的诊疗记录。
- 同意记录：您同意或不同意的事项、签名及签署日期时间。
- 保险和收费信息：保险公司、计划号和会员号、持保人姓名和生日，以及付款记录。
- 预约和沟通记录：预约、提醒，以及您与我们之间的信息往来。
- 网站信息：网站和网上预约运行所需的基本技术数据（如浏览器类型、访问的页面）。我们不使用第三方统计或广告追踪工具。
3. 我们如何使用您的信息
我们使用您的信息：
- 评估您的情况，提供、安排和协调您的诊疗；
- 安排、确认、提醒和管理预约；
- 收费，并在您授权后代您向保险公司提交理赔（Direct Billing）；
- 履行法律和专业义务，包括监管学院要求的病历保存；
- 运营、保护和改进我们的诊所和服务。
在您另行且自愿同意的情况下，我们还可能将去除身份的资料用于教学和研究，并向您发送新闻和优惠信息。您可以随时撤回这些可选同意，不影响您的治疗。
4. 同意
您在我们这里就诊，即表示同意我们为您的诊疗收集、使用和披露您的健康信息，除非您另有说明。除法律另有规定外，您可以随时不给予或撤回同意；如果这会影响您的治疗，我们会向您说明。对您的诊疗团队以外的人，除非法律允许，我们会先征得您的明确同意。未满 16 岁的患者，一般由家长或法定监护人代为同意。
5. 我们何时共享信息
我们只在需要并且法律允许时共享您的信息：
- 与参与您诊疗的其他医护人员共享，除非您告诉我们不要共享；
- 您要求我们直接向保险公司收费时，与您的保险公司共享；
- 与帮助我们运营诊所的服务商共享，如电子病历、预约、短信和邮件系统。它们只能为给我们提供服务而使用您的信息，并必须保护它；
- 法律要求或允许时，例如为防止严重伤害，或依法院命令。
我们不会出售您的信息。
6. 短信和邮件
我们通过短信或邮件发送预约确认、提醒，以及填写登记表和同意书的提醒。经您同意，我们也可能发送新闻和优惠信息；您可以随时回复 STOP 或联系我们停止接收。我们不在短信和邮件中写入您的健康信息。
7. 网站和网上预约
您在网上预约或填写网上表格时，信息通过加密连接（HTTPS）传送并存放在诊所的系统中。我们发给您的链接是您专属的，请不要转给他人。我们的网站不使用第三方统计或广告工具。
8. 我们如何保护您的信息
我们通过实体、管理和技术措施保护您的信息，包括安全的系统、密码、按岗位限制查看权限，并记录谁查看或修改了信息。例如，医师和治疗师只看到诊疗所需的健康信息，联系方式和保险资料只由前台和账务人员查看。如果您的信息被盗、丢失或被未经授权地使用或披露，我们会通知您，并在需要时通知安大略省信息与隐私专员。
9. 记录保存多久
我们按监管学院和法律的要求保存病历，一般至少保存到您最后一次就诊后 10 年；如您就诊时未成年，则保存到您满 18 岁后 10 年。之后安全销毁。通过网上表格收集的健康细节在转入您的病历后，会从预约系统中删除；同意记录和需要保留的保险资料除外。
10. 查阅和更正
您可以要求查阅或获取您的病历副本；如病历有误或不完整，可以要求更正。请以书面形式向我们的隐私联系人提出。我们会在法律规定的时间内（一般为 30 天）答复，并可按法律允许收取合理的复印费。如我们拒绝您的要求，会告诉您理由和投诉方式。
11. 疑问和投诉
隐私联系人：Michael Liang；电话 +1 289-768-8818；邮箱 info@dekangmedical.com；邮寄地址 17-3350 Fairview St, Burlington, Ontario。
如有疑问，请先与我们联系。您也有权向安大略省信息与隐私专员（IPC）投诉：2 Bloor Street East, Suite 1400, Toronto, Ontario M4W 1A8；电话 416-326-3333 或 1-800-387-0073；www.ipc.on.ca。
12. 政策更新
我们可能不时更新本政策，最新版本及其生效日期始终发布在我们的网站上。中英文版本如有不一致，以英文版为准。